PROVIDERS

WHAT DOES THE NEW LAW MEAN FOR Viva Health, OUR MEMBERS, AND OUR PROVIDERS?

The Affordable Health Care for America Act will certainly change the health landscape over the next several years. The law’s numerous provisions are effective at different times between now and 2020 and some provisions are phased in over a number of years. Click here for the full article.

While there are many unanswered questions that should be addressed in the regulations being written now, below is a brief summary of the law’s key provisions for health plans. Please click here to read further about the changes.

UNIQUE BILLING SITUATIONS: COORDINATION OF BENEFITS

If Viva Health or Viva Medicare is secondary to a member's other insurance, Viva Health will pay the amount (i.e., copays, coinsurance) for covered services that is the member's responsibility under the primary insurance.

Where the allowed amount of the primary insurance is less than the allowed amount for Viva Health / Viva Medicare, total payment to the provider shall not exceed the amount allowed by the primary insurance. In instances where primary insurance has denied covered services for failure to follow their Plan guidelines, Viva Health / Viva Medicare may, at its discretion, deny payment as secondary coverage.

Effective March 1st, 2018, Coordination of Benefits claims for all lines of business (i.e., Commercial, Medicare) must be filed within eighteen months from the date of service in order to be considered for secondary payment.

CLAIMS WITH DRUG CODES REQUIRE NDC CODES

(Effective July 1, 2017), Viva Health will begin requiring NDC codes on all claims submitted with drug codes. Omission of the NDC code may result in a delay in payment.

To ensure a smooth transition, Viva Health encourages all providers to begin adding NDC codes to their paper and electronic claims immediately. To see more information about this change, click here.

PROVIDER NETWORK INFORMATION

Recent changes to section 100.4 of the Medicare Marketing Guidelines now require Health Plans to contact network providers quarterly to verify the information listed in the Health Plan's provider directory.

You should have received a letter from us with the information we have on record for you.

If you have any changes, please use this online form to send us the correct information. We will then update your information on our website.

EFT AVAILABLITY

Change Healthcare (formerly Emdeon) is Viva Health's electronic payment and remittance administrator. There is no fee to use Change Healthcare (formerly Emdeon) ePayment. Enrollment is simple and free.

By enrolling with Change Healthcare, you can accelerate your reimbursement cycle, eliminate paper based claims payments, sorting mail, and making trips to the bank. In addition to receiving payments electronically, Change Healthcare ePayment users can search, view, and print electronic remittance advices (ERAs).

To get started, contact Change Healthcare: Phone: 1.866.506.2830 Fax: 615.238.9615 Online: www.emdeon.com/eft Mail: Attention – Emdeon Electronic Payment Service Enrollment P.O. Box 148850 Nashville, TN 37214 NOTE: If you have signed up for EFT please expect a return email from Change Healthcare verifying your bank account information. Please respond accordingly.

INJECTIONS REQUIRING PRIOR AUTHORIZATION

(Effective 1/1/16) At Viva Health, we strive to keep our provider network informed of any changes. Most of you may currently obtain prior authorizations for administered injections.

Download list of injection infusion, and supply codes that require prior authorization.

SURGICAL CODES REQUIRING PRIOR AUTHORIZATION

(Effective 1/1/16) Viva Health has added new surgical codes to our list of codes that require a prior authorization.

The codes listed in red are the codes that have recently been added. You will also find this change reflected on your Quick Reference Guide under “Most in office Surgeries”. This listing will also be updated and posted to our website at www.vivaprovider.com. You may also receive a visit from your Provider Services Representative.

The procedure for obtaining a prior authorization remains the same. If you have any questions, concerns or issues please contact Provider Services via email at vivaproviderservices@uabmc.edu, by fax at 1-205-558-7477, or by phone at 1-800-294-7780.

Contact Us

Viva Health, Inc.
417 20th Street North, Suite 1100
Birmingham, AL 35203

Medicare Member Services
1-800-633-1542 (toll-free)
711 (toll-free TTY)
Monday - Friday from 8 a.m. - 8 p.m.

Commercial Member Services
1-800-294-7780
Monday - Friday from 8 a.m. - 5 p.m.

Office Hours
Monday - Friday from 8 a.m. - 5 p.m.

We're here for you

If you are a Viva Health Commercial Group Member and you have additional questions about Viva Health providers, please call 1-800-294-7780 (toll free) or 205-558-7474.

If you are a Medicare member and you have additional questions about Viva Medicare providers, please call 1-800-633-1542 (toll free) or 205-918-2067.

TTY users should call the Alabama Relay Service toll-free at 711.

Our office hours are Monday through Friday from 8:00 a.m. to 5:00 p.m.

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